I understand that I may have been a financial risk, but is that any excuse for poor service from Drive Financial.
I financed with them in August of and have never missed a payment in 2 years.
In March they lost my payment, and demanded that I make another payment. This was done in April. When I checked to make sure that they posted my payment I found that only 1 payment had been posted to my account. Upon speaking with their collection supervisor I was told that it really wasn't their fault. That customer payments go direct to a lock box, and those people are stupid. They probably didn't look in the envelope for the second money order, just pulled one out and posted it to the account. Be glad that they posted that one. That I would have to pay for the stop payment and obtain a new money order.
I explained that it is up to a $35.00 fee to do this, as well as a 45-60 day turn around for me to be repaid for their mistake. She stated that it is not her problem, and please send the payment that day.
Since that time, I have received upto 5 phone calls a day. One person will say they are sorry that no one has noted the account, next person will be very rude and demanding. Calling the corporate office is useless, they tell you to put it in writing and then deny getting that letter.
If I had it to do over, I would rather finance with Uncle Guido than Drive.
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