I understand that I may have been a financial risk, but is that any excuse for poor service from Drive Financial? I financed with them in August and have never missed a payment in 2 years.
In March they lost my payment and demanded that I make another payment. This was done in April. When I checked to make sure that they had posted my payment, I found that only 1 payment had been posted to my account. Upon speaking with their collection supervisor, I was told that it really was not their fault, that customer payments go direct to a lock box, and that those people are stupid. They probably did not look in the envelope for the second money order, just pulled one out and posted it to the account. I was told to be glad that they posted that one, and that I would have to pay for the stop payment and obtain a new money order.
I explained that it is up to a $35.00 fee to do this, as well as a 45-60 day turnaround for me to be repaid for their mistake. She stated that it was not her problem and to please send the payment that day.
Since that time I have received up to 5 phone calls a day. One person will say they are sorry that no one has noted the account, and the next person will be very rude and demanding. Calling the corporate office is useless; they tell you to put it in writing and then deny getting that letter.
If I had it to do over, I would rather finance with Uncle Guido than Drive.
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