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REVIEWS & COMPLAINTS219on USAComplaints · 1 in last 3 yrs
PHONE1-800-289-6229Macy's Customer Care
WEBSITEmacys.com
HEADQUARTERSNew York, NY
PROFILE CHECKED2026-10-03
Reviews & Complaints on USAComplaints
219 complaints on USAComplaints, including 1 published in the last three years.
- Statement Never Mailed, Then Late Fee and Interest Charged
- Cannot Reach Customer Service About Purchase Problem
- Gift Card Refused When Using 20% Discount Coupon at Gaithersburg Store
- Payoff Check Cleared but Never Credited to Account
- Advertised Sale GPS Unavailable at Aurora Mall Store
- Revolving Account on Credit Report That I Never Opened
- Fraud Charges Claim Denied as Filed Too Late After Year of Delays
- Card Agreement Change Raises Interest to 25% and Starts at Purchase Date
- Sectional Sofa Delivered With Defect and Seven Week Wait
- Late Fees and Insensitive Reps for Cardholder Undergoing Cancer Surgeries
- Sold Fake Diamond Earrings
- Receipt Showing Merchant Instead of Levi Rejected as Proof of Purchase
- Furniture Pickup Charged $25 Delivery Fee and Wrong Stock Information
- Canadian Cardholder Charged $31 Late Fee on $60 Balance
- Returning Eileen Fisher Top Treated as if Worn at Pleasanton Store
- False Information About When My Bill Was Due
- Spot on Furniture Since Delivery, Appointment Requested
- Mattress Warranty Loopholes Block Claim Over Sagging Bed
- Expensive Mattress Sinking After One Month Despite Firm Request
- Card Application Opened Two Accounts, Unpaid $18 Balance Hurt Credit Score