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REVIEWS & COMPLAINTS219on USAComplaints · 1 in last 3 yrs
PHONE1-800-289-6229Macy's Customer Care
WEBSITEmacys.com
HEADQUARTERSNew York, NY
PROFILE CHECKED2026-10-03
Reviews & Complaints on USAComplaints
219 complaints on USAComplaints, including 1 published in the last three years.
- Free Shipping Perk for Card Holders Discontinued Without Notice
- Stopped Sending Statements After Account Paid in Full, Then Late Fees
- Small Charge-Off on Credit Report Despite Unchanged Address and Phone
- Employee Quota for Opening Store Credit Card Accounts or Lose Job
- Bernhardt Leather Sectional Pitting and StainSafe Claim Denied for Defects
- Visa Charged Twice for Online Orders That Showed Error Message
- Employee Describes Sales Deficit Scheme and Unsanitary Store Conditions
- Unexplained 99.99 Dollar Hotline Charge on Long-Held Store Card
- Sales Associate Describes Low Pay and Immature Management
- Billed on Revolving Account for Purchases I Never Made
- Boots Arrived Malformed and Return Shipping Deducted From Refund
- New Card Account Reported 9/1/07 Though I Never Applied
- Two Unexplained Bills for One Card Led to Credit Bureau Report
- Unauthorized 99.99 Dollar Charge by Subcontractor on Store Card Account
- New Card Opened at Checkout, Penalty Fees and No Itemized Bill
- Employee Made Derogatory Remarks About Iranians and Complaint Ignored
- Coffee Table Sold With Wrong Screws and Pickup Not Arranged
- Furniture Return Not Credited and Balance Reported to Credit Bureaus
- No Help Offered in Jewelry Department While Staff Chatted
- Empty Perfume Bottle Sold at Horton Plaza Store