Independent profile — not affiliated with Macy's
Macy's
← Back to the full Macy's profile
REVIEWS & COMPLAINTS219on USAComplaints · 1 in last 3 yrs
PHONE1-800-289-6229Macy's Customer Care
WEBSITEmacys.com
HEADQUARTERSNew York, NY
PROFILE CHECKED2026-10-03
Reviews & Complaints on USAComplaints
219 complaints on USAComplaints, including 1 published in the last three years.
- Interest Rate Raised to 26.99% Without Letter to Customers
- Injured Twice at Work and Left Without Help or Arbitration
- Dining Table Scratched in Days, Replacement and Warranty Refund Refused
- Payments Refused and Fraudulent Claims Left on Credit Report
- Falsely Accused of Stealing Earrings at St. Louis Mills Mall
- Rude Saleswoman Ignored Waiting Customer With Three Kids
- Unauthorized $1.00 Charge From EMI Encore Advertising After Order
- Unwanted $9.42 Credit Protection Charge Not Removed After Promise
- Coat Original Price Higher In-Store Than on Website
- Advertised Perfume Set Price and Free Sample Not Honored in Store
- Tag says "No Hassle Returns" Means Don't Hassle Them Returning Items
- Blues Break $10 Gift Card Refused on Baby Clothing Item
- Excessive Late Fee and Credit Limit Cut for Payment One Day Late
- Cards Opened With Stolen SSN Maxed Out Same Day Without Verification
- Card Blocked at Pasadena Store Grand Opening Event
- Advertised Discounts From Inflated Pricing in Kitchen Electric Appliances
- Furniture Staff and Management Called Worthless
- Deplorable Customer Service, Credit Limit Cut to $75 Without Notice
- Restocking Fee on Box Spring and Late Fee After Mattress Return
- Clerks Seemed Well Trained and Service Minded