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JPMorgan Chase Reviews & Complaints
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REVIEWS & COMPLAINTS1,568on USAComplaints · 1 in last 3 yrs
PHONE1-800-935-9935Personal banking customer service
WEBSITEchase.com
HEADQUARTERSNew York, NY
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
1,568 complaints on USAComplaints, including 1 published in the last three years.
- Read Complaints Before Accepting 0% APR Balance Transfer Offer
- Convenience Checks Sent Right After 29% Rate Hike
- Interest Rates Doubled on Both Accounts Despite Excellent Credit
- Payment Sent to Chase by Mistake Kept and Cannot Be Found
- Paid Balance in Full but Fees Grew From $20.60 to $67.60
- Rates Rose From 3.99% to 24.74% After Bank One Merger
- Low Rate Offer Followed by Increase From 7.9% to 29.9%
- Hardship Program Agreed To, Then Fees Assessed Anyway
- Teaser Rate Rolled Over Then Raised to 29.9% Without Warning
- Auto Loan Payments Taken From Account Without Authorization Twice
- APR Raised From 7.9% to 29.9% Despite Perfect Payment History
- Fees Piled On $200 Limit Card, Refused to Waive Fees After Payoff
- Promised 2.9% Rate Lost After Disputed Late Payment Report
- Interest Rate Raised to 25.74% With No Reason or Notice
- Billing Statement Inserts Promote Misleading NewSub Magazine Offers
- Late Fee Charged Though Payment Cleared Before Due Date
- Rate Raised After Autopay Vanished During System Problems
- Same Fraudulent Charges Appeared on Replacement Card Number
- Truck Repossessed While Current, Then Reported as Repossession
- Rate Raised to 29% and Interest Charged After Account Payoff