Complaint / Review
Chase Card Member Services
Payment Sent to Chase by Mistake Kept and Cannot Be Found

I do my billing on line. At one time I had a credit card with Chase card member services. I inadvertently sent my April payment to Chase instead of AT&T as I was suppose to.

I contacted Chase and I have been given the run around. My account no longer exists so instead of sending the money back, they kept it and now they can't find it.

They told me to get my bank involved but there is absolutely no one we can talk to about the problem. The only phone number we get is customer service. They transfer you to payment resolution and payment resolution is not the correct department. The only way to get to the department is to fax. They won't even acknowledge if they got your fax.

The customer service reps basically told me I made the mistake and they can't find it. We are talking about $1000.00. I don't know where else to turn.