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JPMorgan Chase Reviews & Complaints
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REVIEWS & COMPLAINTS1,568on USAComplaints · 1 in last 3 yrs
PHONE1-800-935-9935Personal banking customer service
WEBSITEchase.com
HEADQUARTERSNew York, NY
PROFILE CHECKED2026-10-28
Reviews & Complaints on USAComplaints
1,568 complaints on USAComplaints, including 1 published in the last three years.
- Loan processor lost documents, risking $54,000 contract default
- Harassing phone calls after being told to stop
- Grace period changed, causing late payment and 26.75% interest rate
- Rude collection call at work demanding payment within one hour
- Payments held 20 days before deposit, then foreclosure letter
- Interest rate increased despite excellent payment history
- Overdraft fees of hundreds of dollars for small purchases
- Outrageous fees charged for overdrafts of $5-12. Fees multiplying many times
- Charges $20 to send a fax each time info is sent in
- Refuses to close auto loan after refinance, claims late fees
- Credit card debt mostly fees and a 29.99% interest rate
- Late fee, rate increase and balance transfer funds held
- Closed my credit card account without notifying me
- Over $150 in fees after one returned payment
- Late fee and promo rate charged after website payment failure
- Accounts frozen after depositing prize check, told employee misused account
- Fake-looking statement led to payment for credit card I never received
- Withdrawal large amounts of money out of personal checking account without consent
- Large account withdrawals and unexplained fees on checking account
- Deceptive notification/protection notices