I had special promotional rate with chase card and last month payment was late for 1 day, because, payment did not go through. (I mistakenly keyed one more digit on my checking account information), usually other company have a system that we can verify what we keyed in before final transaction, but obviously chase bank did have any of them and they charge me late fee plus returned check fee and also raise the interest rate.
So i decided to transfer my balance to other bank (bank of america). When i do the balance transfer i request more than the amount i owe to chase card. Its been now 14 days since they received money from bank of america, but they are holding my money and saying that they need to research where the money came from and they said it takes 30 days to to it. I really don't understand that they know that money was electronically transfered from other bank and why it takes so many days to refund money.
Basically, they are making money out of from customer's money. If customer late for payment for one day, they charge late fee and all other charges and also increase interest rate and when customer has credit balance, they are holding that money. (What a nice to way to do the business!). They did not even explain the procedure of the researching they are talking about.
Worst customer service ever! (maybe this is how they make money!)
I hope everyone who reads this aware of how this company do the business.
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