Independent profile — not affiliated with JPMorgan Chase
JPMorgan Chase Reviews & Complaints
← Back to the full JPMorgan Chase profile
REVIEWS & COMPLAINTS1,568on USAComplaints · 1 in last 3 yrs
PHONE1-800-935-9935Personal banking customer service
WEBSITEchase.com
HEADQUARTERSNew York, NY
PROFILE CHECKED2026-10-28
Reviews & Complaints on USAComplaints
1,568 complaints on USAComplaints, including 1 published in the last three years.
- Refinance processed and $395 withdrawn after I asked them to wait
- Car loan at 20% interest, dealer said Chase was only lender
- Payment processed late over weekend, causing over limit and late fees
- Balance transfer billed at 8.99% APR instead of promised 0.99%
- Servicer nearly doubled required flood insurance coverage after loan transfer
- Checking service fee charged despite approved deposit, four calls to reverse
- Annual charge billed for card never received, then fees added
- Denied fraud claim for $3,100 in unauthorized credit card charges
- Offer check not honored after deposit, credit limit cut afterward
- Escrow taxes still unpaid January 18 despite website showing paid
- Delinquent credit reports after selling home and closing loan
- Car repossessed after 30 days late while son was hospitalized
- Statements sent after due date, then late fee charged
- Credited 15,000 OnePass miles instead of 20,000 bonus miles
- Lost cards in Paris, no replacement, then billed for overdraft after closing
- $395 fee paid, refinance denied on low appraisal, extra payment withdrawn
- Repo car after 51 days late
- Mortgage Servicing Company Refuses to Pay Taxes from Surplus Escrow Account
- No interest paid on days between CD maturity and closing
- Ten overdraft fees after transactions reordered largest first