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JPMorgan Chase Reviews & Complaints
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REVIEWS & COMPLAINTS1,568on USAComplaints · 1 in last 3 yrs
PHONE1-800-935-9935Personal banking customer service
WEBSITEchase.com
HEADQUARTERSNew York, NY
PROFILE CHECKED2026-10-28
Reviews & Complaints on USAComplaints
1,568 complaints on USAComplaints, including 1 published in the last three years.
- Multiple fees for same transaction to raise interest rate
- Late fee charged despite mailing payment eight days before due date
- $10 monthly finance charge added to low-rate balance account
- Online banking balance inaccurate and delayed postings trigger repeated overdraft fees
- Online statement showed transactions completed then pending, causing overdraft fees
- Zero percent APR card hit with new $10 monthly service charge
- Five reps unable to find closed card account with $19 balance due
- Reps refused to cancel payment and hung up while seeking supervisor
- Loan modification repeatedly declined despite improved credit and hardship
- Automated phone system misstates balance then posts purchases as overdrafts
- Payments during bankruptcy only accepted by mail, risking foreclosure
- Bank stood up closing and left apartment sale in limbo for weeks
- Could not redeem 3% rebate points as statement credit, then rejection letter
- Approved mortgage loan cut to 80% and closing delayed past Christmas
- Payment applied to wrong account twice resulting in late fees
- Foreclosed during Chapter 13 bankruptcy after curing claimed default
- Online account rolls paid charges over to next billing statement
- Finance charges and late fees billed after paying off closed account
- Credit card rate hike to 83% after one late payment
- They illegally debited $1000 (without authorization) from my daughter's checking account