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JPMorgan Chase Reviews & Complaints
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REVIEWS & COMPLAINTS1,568on USAComplaints · 1 in last 3 yrs
PHONE1-800-935-9935Personal banking customer service
WEBSITEchase.com
HEADQUARTERSNew York, NY
PROFILE CHECKED2026-10-28
Reviews & Complaints on USAComplaints
1,568 complaints on USAComplaints, including 1 published in the last three years.
- Promotional life-of-loan rates changed with $10 charge and 250% higher minimum
- Minimum raised from 2% to 5% plus $10 charge on locked rate
- Paycard support reachable only overseas despite charges on each transaction
- Promotional 3.99% rate undermined by 150% higher minimum payment and $10 fee
- Auto lender refused weekly payments and threatened repossession over days-late payment
- $10 service charge and payment jump from $149 to $368 monthly
- NSF fees charged on cash withdrawals the bank had approved
- Payments doubled along with $10 monthly service charge
- Constantly changing forbearance terms and short deadline before foreclosure resumes
- $10 monthly service charge added to low-interest balance without notice
- Business account credit card reported as personal debt on officers' credit report
- $39 late fee for first time paying one day late
- Excellent service from branch employee in Waco, Texas
- Card terms changed with $10 monthly charge and higher minimum payment
- Life-of-loan 4.99% rate undercut by $10 purchase fee and tripled minimum payment
- Bargain life-of-balance rate changed with 5% minimum and $10 monthly fee
- Promised 3.99% life-of-balance rate changed with new $10 fee and higher minimum
- Promised 2.99% life-of-loan rate, now $10 monthly charge or 7.99% rate
- Minimum payment doubled and $10 service charge added to promotional rate
- Fixed 3.99% interest commitment not honored with new $10 fee