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JPMorgan Chase Reviews & Complaints
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REVIEWS & COMPLAINTS1,568on USAComplaints · 1 in last 3 yrs
PHONE1-800-935-9935Personal banking customer service
WEBSITEchase.com
HEADQUARTERSNew York, NY
PROFILE CHECKED2026-10-28
Reviews & Complaints on USAComplaints
1,568 complaints on USAComplaints, including 1 published in the last three years.
- United MileagePlus Visa rate raised from 13.99% to 17.24% to make money
- Accused of lying and offered a modification as bad as before
- Payment plan mistake is bank's fault but customer must pay $200
- Refused payment relief after self-employed income loss despite perfect record
- Late fee and interest hike to 13.24% after WaMu account transfer
- $39 late fee for two days late and supervisor refused adjustment
- Student loan calls up to 20 times a day despite deferment status
- Conflicting mortgage figures during Chapter 13 and alleged false figure to court
- $100 debit hold on $20 gas purchase still not returned
- Overdraft fees charged after largest transaction posted first
- Rate raised to 29.99% after payment two days late on business card
- Rate changed from 7.99% fixed to prime-based variable despite excellent credit
- $750 application fee charged for refinance that never closed after low appraisal
- Rate raised from 3.99% to 19.24% to maintain profitability
- Extra $10 monthly finance charge and doubled minimum on promotional balance
- Seven debit transactions hit at once causing roughly $300 overdraft fees
- Waiting six months on home loan modification with no time frame given
- Deferred payments agreed by phone, then foreclosure papers and lost packages
- Life-of-loan offers altered with higher minimums, rates and shortened repayment terms
- Credit line check dishonored after bank said it was fine