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JPMorgan Chase Reviews & Complaints
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REVIEWS & COMPLAINTS1,568on USAComplaints · 1 in last 3 yrs
PHONE1-800-935-9935Personal banking customer service
WEBSITEchase.com
HEADQUARTERSNew York, NY
PROFILE CHECKED2026-10-28
Reviews & Complaints on USAComplaints
1,568 complaints on USAComplaints, including 1 published in the last three years.
- Hundreds of complaints do not appear in internet search results
- Continued charges on account paid in full for over seven months
- Credit reports misrepresented and finance charges raised above 29%
- Hardship assistance refused because income is only unemployment benefits
- Paid-off closed account still generating late notices for seven months
- Home equity line check dishonored four months after deposit
- Arbitration claim filed despite account predating arbitration clause
- Credit card rate jumped to 29.9% after WAMU takeover despite on-time payments
- Told to dispute telemarketing charges myself and cancel auto charges with vendors
- Rules changed with $10 fee and 5% minimum despite no defaults
- Business card holder surprised by personal credit reporting despite no guarantee
- Extra $10 fees and interest charged after paying balance and closing account
- No-interest credit line applied only to purchases, not balance transfers
- Rate jumped from 7% to 29.99% after payment four days late
- New $10 service fee and doubled minimum payment on 3.9% promotional loan
- Balance transfer check declined with $39 fee on closed account
- Car repossessed at 34 days late with no right to cure notice
- Rate jumped from 6.99% to 29.99% after one payment missed in outage
- APR jumped to 31.99% after small over-limit charge; no rate negotiation
- Rate change notice sent soon after balance transfer promotions