Date: Sun, 25 Jan 11:33: 02 -0600
From: storeissues@ gamestop.com
Subject: Re: TellGameStop Issue (KMM4533859I15977L0KM)
Dear Valued Customer,
Thank you for your feedback.
Unfortunately we will be unable to file your compliant against store
2666. The reason for this is because the store associate was following
Our Return/Exchange Policy. We do not allow refunds of opened new
Games, used games outside of 7 days from the date of purchase, or
Unopened new items outside of 30 days from the date of purchase.
Exchanges will be offered for defective items up to 30 days after the
Purchase. You can review the GameStop Return Policy at anytime prior to
the purchase, either at the front window or the register. The Return
Policy is also printed on the receipt. We apologize for any
Inconvenience.
Additionally, preorders must be picked up at the store in which they
Were made, because you are reserving a physical item to be ready for
Pick-up, and the store makes their orders based upon these preorder
Numbers. If everyone who preordered at every Gamestop decided to pick
Them up at one location, there would obviously not be enough to go
Around. Preorders are always refundable, and your money has not been
Lost. You simply need to visit the store where the preorder was made
For a refund.
If you have any further questions please respond to this email.
Best Regards,
Justin
GameStop Customer Service
Original Message Follows:
&
Date Received: 1/24 8:19: 11 PM
Receipt Date:
Store (Information) - Transaction number: 02666 / 01 - 018
Feedback number: 372k7 - 3yhuj
Comments: I wanted to get a wii for my son for Christmas. Knowing that I
probably wouldn't be able to buy one around the holidays I started
Looking in June. I happened to get one when I found out a shipment came
In the end of July. My friend and I both bought one. I put the wii in
The closet and waited for Christmas, happy that the big present was out
Of the way. We spend quite a lot of money at Gamestop but after the
Customer service I encountered recently we are considering shopping
Elsewhere. When my son opened his wii he was pleased but asked if he
Could exchange it for an xbox IF we could transfer the data from our
Other xbox. So after getting conflicting information for different
Employees about transfering the data, we finally got the answer we were
Hoping for and headed to gamestop to exchange the wii for the xbox.
However, we were told we could not exchange it (nor were we given any
Other option) due to the purchase being in July. If I could have gotten
It in Dec. I would have and there would be no issue. I opened one remote
to check it out becasue it looked different from our current wiis
Remote, other than that nothing had been opened. He treated me as if I
Was trying to pull something on him and pulled the "policy" card. I
Simply wanted to exchange the Christmas gift for what my son actually
Wanted. I know that there are policies butI'm also aware that policies
Have gray areas as the majority of my job is customer service. My other
Issue is I reserved the world tour at one game stop that's not by my
House and tried to pick it up at the one by my house and was told I
Couldn't pick it up at a different store-even though I asked before I
Reserved it-so I had to pay full price and lost my reservation money. I
Need to know if something can be done. We have several other options for
our gaming needs. We spend quite a bit of money at Gamestop monthly but
Cannot keep dealing with these issues. On a good note, until recently I
Have had a great experience with Gamestop but due to the 2 recent issues
that now have cost me $295.62 I will be unable to spend any more money
With your company unless these isues can be resolved. We have another
Wii, 2 ps2s, an xbox & 2 WOWers
0 comments