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Comcast / Xfinity Reviews & Complaints
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REVIEWS & COMPLAINTS1,248on USAComplaints · none in last 3 yrs · latest 2015
WEBSITExfinity.com
HEADQUARTERSPhiladelphia, PA
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 1,248 historical complaints about Comcast / Xfinity, published between 2001 and 2015. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Surprise $72 Install Kit and Modem Lease Fee After Steady Bill
- No Dial Tone, Long Hold and Call Dropped Without Resolution
- Advertised $29.99 Rate Became $68.49 After First Year
- Missed Technician Appointments and Hours of Waiting at Apartment Building
- Broken Promises, False Information and Hours on Hold Since Bundle Signup
- Monthly Double Billing and Extra Fees That Are Never Accounted For
- Refund Owed After Returning Equipment but Told Modem Was Not Received
- Disputed Bill, Fees for Unrequested Pickup and Unrequested Showtime
- Replacement Cable Box Not Working and Technician Visit No-Shows for Senior
- Higher Rates, No-Show Appointment and Unreliable Internet and Phone Service
- Very Few Channels for $200 Versus $110 With Previous Provider
- Overbilling Every Month and Incompetent Overseas Phone Support
- Repeated Problems With Bundle, Used DVRs and Charge for Free Service Call
- Unrequested $50 Service Call Charge Not Credited Despite Promises
- Charged After Cancelling and Conflicting Quotes on Downgrade Pricing
- Cancelled Cable Kept Billing, Collections Referral and Promises Never Kept
- Letter Claims Discounted Internet Rate Was Billed in Error, Price to Double
- Extra Cable Receiver Fees and Denied Promotional Package as Existing Customer
- Letter Claims Wrong Rate and Increase Sent by Bulk Mail
- Triple Play Billed as Individual Services and Forum Post Removed