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Comcast / Xfinity Reviews & Complaints
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REVIEWS & COMPLAINTS1,248on USAComplaints · none in last 3 yrs · latest 2015
WEBSITExfinity.com
HEADQUARTERSPhiladelphia, PA
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 1,248 historical complaints about Comcast / Xfinity, published between 2001 and 2015. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Digital picture breakups and repeated outages while billed $167 monthly
- Mostly good service in Florida and New Jersey with free HBO
- Outage with no help, no credit and no manager callback
- Paper bills never received, then late and reactivation fees charged
- Repeated phone outages and appointments pushed back repeatedly
- Voice modem rental fee rising to $60 per year
- Five years of poor service and support across three moves
- Low-hanging cable repeatedly ripped down and antenna tower torn off
- Quoted price not honored, billing errors and few digital channels
- Heavy packet loss every day while gaming
- Internet outage on 4/4 and cable TV outage on 4/7
- Repeated appointment cancellations without notice and system limits
- Old number could not transfer and callers hear disconnected message
- Over an hour on hold and email access problem unresolved
- Cable TV out all day and intermittent internet access
- Unauthorized $201 bank debit and bills far above quoted bundle price
- Phone number changed twice and given to another customer
- Transfer to new home failed and refund took several months
- Cable box replacement visit late and promised credit uncertain
- Installer reportedly sat in truck and left, then support denied appointment