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Comcast / Xfinity Reviews & Complaints
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REVIEWS & COMPLAINTS1,248on USAComplaints · none in last 3 yrs · latest 2015
WEBSITExfinity.com
HEADQUARTERSPhiladelphia, PA
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 1,248 historical complaints about Comcast / Xfinity, published between 2001 and 2015. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Installer delays and risk of phone number porting before service is active
- Service call charge of $35 after being told there was none
- Replacement cable boxes failed and service center cancelled whole account
- Rebate paperwork sent twice and offer then declared expired
- Poor customer service, cable reception and internet speeds
- Premier package restored without customer authorization after termination
- Ads in webmail reduce usable email space and distract
- Hidden fees and bait and switch when promotional rate ends
- Hold times, fees and conflicting instructions when disconnecting cable
- Bundle cost more than promised and promo change would remove channels
- Bill doubled after promotion ended and credit refused until paid
- Missed appointments, voice mail loops and inaccessible email
- Fourteen unauthorized pay-per-view adult movie charges disputed
- Asked to pay old 2001 bill run up by friends
- Promised 12-month HBO promo changed to six months without notice
- Hour-long waits and dropped calls with customer service
- Rate jumped 22 percent and channels cut after promotion ended
- Technician left within minutes of a five-to-eight window
- Free converter adapter removed access to hi-definition network channels
- Bill reduced by switching to Magic Jack and DirecTV