Originally we had the $100 bundle. We decided to bump it up to the next tier cause it wasn't that much. After a few months we realized we weren't watching it enough to warrent having it. So I call Comcast and try to get them to back it back down to our $100 bundle. They refused. Said they couldn't do that. Okay, so whatever. So after trying to have a rational discussion with them (which is impossible), I hang up. We had thought about getting Sat.in the past, but now we really thought long and hard about it. So we switched to Direct TV (so far no problems). I call last night to pay my bill and have them disconnect the cable, but still keep our internet and phone (call us crazy). After calling the 1st time and being on hold for at least 20m I hang up and try 1-800 Comcast. That lady trans me back somewhere else and I sit on hold AGAIN for at LEAST 20m. No time at all does it EVER tell you how long your hold time is estimated to be. I hang up after 20M at least and try again punching in different numbers just to get to a live person. After ANOTHER 20m I get in touch w / someone. I attempt to pay my bill through him but he wants to charge me $4 to do it?!?!? THAT's STUPID! Or I can do it for free through the automated system. I then inform him that we wish to disconnect the cable, but keep the internet and phone. He says fine, that he can send someone out for $30 or we can bring in the box and not have to pay. I say, well of course we will bring in the box and not pay the STUPID $30. I am soooo peeved at this point that I send a email via their website to some higher uppity up at their company - Rick Germano was his name - about how horrible their customer service was and why exactly we are switching.
So my husband goes to Comcast today to do just that and was informed that NO - THEY HAVE TO SEND A TECH OUT AND CHARGE US $30! My husband put me on the phone w / the guy at Comcast (I am at work - in a customer service call center none the less). I state what the guy the night before had told us and the man at Comcast basically made us feel like idiot. He said they had to come out and place a cap on the line since we were keeping the internet and phone. I said, "Fine - cancel it all then!" He said we would have to bring in the modem and all that stuff.
Then my husband calls back later and said someone from Comcast had called, apparently regarding the email I had sent, and asked us what could they do to keep us as customers. My husband told them they needed to speak to me and to please call back at 7 P.M. Tonight. I told DH that they would hav eto offer us phone and internet for under $50 for us to stay, but NOT NOW!
So just tonight we signed up w / Bellsouth for phone and super high speed DSL connection.
Oh and PS - of course they never called back at 7pm like they said they would.
Do what you say and say what you do COMCAST! No wonder you have such HORRIBEL customer service!
It stinks! It is the worse in the world and i hope you read this!
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