On October 30 I had a Comcast service man come to my house. I specifically requested he check Comcast line coming into the house because I was having speed problems. When I made the appointment I asked the rep on the phone if there was a charge for this service. She said No, and he would tell me before he did anything chargeable.
After checking outside the service man told me the line coming in was ok and the problem was inside. He offered to check and I asked him if there was a charge for that and he said no. He checked to the modem and said that it was probably bad. He also said he could not check anything else without charging for it, and he left.
I replaced the modem and some other parts and that fixed the problem.
Two weeks later when my bill arrived, low and behold, there was a
$35 service charge on the bill. I called and the girl I spoke to said there was nothing they could do. I asked to speak to a supervisor and received the same answer.
Apparently, they lie and will do anything for a couple more bucks. The worst of it is we are trapped. They have a monopoly.
Can anything be done about these people?
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