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Comcast / Xfinity Reviews & Complaints
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REVIEWS & COMPLAINTS1,248on USAComplaints · none in last 3 yrs · latest 2015
WEBSITExfinity.com
HEADQUARTERSPhiladelphia, PA
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 1,248 historical complaints about Comcast / Xfinity, published between 2001 and 2015. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Overcharging, Poor Customer Service and Unacknowledged Promotions
- Promised Triple Play Modem Never Arrived and Manager Hung Up
- Billed Over $200 After Statement Showed Credit Balance and Rude Reps
- Business Move Botched, Surveyor Sent Instead of Installer
- Deaf Customer Left Without Service for Three Weeks After Moving
- Slow Internet, Dropped Connection and Rebate Never Honored
- Service Disconnected Despite Direct Withdrawal Payments
- Bill Rose to $188 for Internet Only After Cancelling TV
- Shut Out of Email After Creating New Access Code
- Quoted $116 Monthly but First Bill Was $194 and Second Almost $400
- Billed for Missing Cable Box and Cable Card After Repair Visits
- Digital Voice Installation Never Scheduled Despite Confirmed Order
- Charged $5 Monthly for a Phone Modem Never Owned
- Conflicting Pricing Promises and Missing Call Notes
- Five Calls and Missed Appointment After Tree Cut Cable Line
- Third Promotion Credit Denied After Adding Home Phone
- Seeking Customer Service Feedback Before Switching Cable Provider
- Laptop Returned Still Broken After $75 Repair Charge
- Hollywood Premiere Movie Pass Cannot Be Redeemed Online or by Phone
- Letters Cut Off at Screen Edges After Three Repair Visits