I called Comcast 610.367.6666 on 11/2 to see about downgrading my service due to some financial strain on our budget. I was happy to hear we would be able to save approx $19 a month and still have channels 2-100. I was informed by customer service that I could switch to the bundle package ($89.99 per month) and save even more. I stated I was not interested nor did I need a phone line... We gave up our landlines. Upon more discussion, it made sense to accept the bundle, even if for a year, to save even more money on my bill. So we went through with it and she told me I could have service come to my house to install the modem or I could do it myself. When I asked how hard it was she said it was just like installing a modem and I should be fine. I said send it to me and we ended our call.in 3 days out cable was changed and we were now only receiving channels 2-100. Our internet was also blocked so I called and in about 45 minutes we finally had our internet back... They were converting it to our new modem, which I never received in the mail and never got my phone line hooked up. She told me she would send one out. On 11/11 I got a phone call stating service would be provided on 11/12 from 12-2. I had not called for service so I called the # above and asked to cancel the service call. The man stated I needed to hook up my modem, which I still did not receive. I could not stay on the phone due to a family emergency and asked him to email me if he had problems, but to please send out the modem so I could get the phone line installed. Now here it is 11/19 and no phone line, the cable is downgraded, but no perks from switching to triple play. I made a call on 9/19 and was pretty upset about the whole situation. I asked to speak to a manager after explaining that I have gotten no where with customer service. Customer service during this call told me that I would be paying 134.00 for my triple play that they were not offering a deal of 89.99 (approx). I asked to speak to the manager again as I was not in a happy place so I was connected to April. She heard about one minute of my call and she disconnected me. I called back to hear that they would email her to return my call. It is now 11/21 and I have not gotten a call back. So what is all the hype about "if we are late we will take $20 off your bill" what if you never do what you promise?
I would like to receive the modem and have it installed on my time, not their time. I would like to see a large credit on my account due to poor service, never receiving the product, and my time spent trying to work this out. I didn't want this service from the start, but was willing to try it to receive the bundle rate. Thank you
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