In Oct Qwest forced us to change our wireless service to another provider because they were no longer going to support these products. Early November we call and switch, at that time the solicited us to consolidate the wireless with our home phone which we agreed to. For the next six months Qwest continued to charge us for wireless service, as well as the new service provider. After multiple calls and arguments they saw their error and finally got the Qwest portion turned off.
We did see a sprinkle of credits, but due to all of the erroneous charges and credits, the bill because inaccurate and confusing to read, so we began calling them in April to get adjusted amounts to pay.in June we received a final bill for overe $453 of back due wireless charges and a bill for out phone which has a $120 credit. When I contacted Qwest, they insisted I called and cancelled service when I did not. After a Customer Service Manager got involved it became clear that it was their error. I was told that Qwest had kept the last payment I made and applied all of it to the phone bill, none to wireless (which was now with a different provider).
Qwest offered to consolidate the bills again and audit the account to determine what was actually owed and whether we had received all of the credits due us. They promised to call within a couple of days with the results. At that time I offered to send $200 to stay in good standing and not jeopardize our service, but was told not too as it would further confuse the issue and we did not actually know how much was owed.
I never received a phone call and this week I received phone calls and a letter from a collection agency for the amount of the wireless. I disputed the debt with the collections company who didn't care and was less than cooperative. I will continue to try and work things out with Qwest, but each time I call I get more arguments and less research.
I have contact the local media, an attorney, Federal Communication Commission, Better Business Bureau, Corporation Commission, the state attorney general and now this website and I will continue to expose this company for the decietful business practice and unprofessional work ethics they operate under.
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