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Capital One Reviews & Complaints
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REVIEWS & COMPLAINTS1,187on USAComplaints · 2 in last 3 yrs
PHONE1-800-347-2683Discover card customer support
WEBSITEcapitalone.com
HEADQUARTERSMcLean, VA
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
1,187 complaints on USAComplaints, including 2 published in the last three years.
- Charges and fees posted on card closed months earlier
- Statement showed 108% charge and promised 5.9% rate disappeared
- Paid collection on fake account while real account kept growing
- Check cashed without account number for relative's car payment
- Charged-off debt bought and re-aged on credit report
- Late fees charged although the printed minimum payment was made
- Payments on two unused cards mostly absorbed by finance charges
- Early-morning collection calls and demand to change over-limit policy
- Repeated over-limit fees and lost bills on small credit line
- Charged-off account still accruing interest and fees after hardship
- Missed Statement, Doubled Bill and Late-Night Calls
- 0% balance transfer offer made at activation was not honored
- Late Fees and Refused Lower Interest Through Credit Counselor
- Tip: Pay Through Bank to Prove Payment Timing
- Tips for Reaching Executive Staff About Complaints
- Phone Calls Four or Five Times Daily, Husband Seriously Ill
- Membership Fee Kept After Card Cancelled
- Lower Rate Offer Raised After Credit Report Corrected
- Extra Principal Payments Applied to Another Account
- Late and Over-Limit Fees Despite Automatic Payments