So this is the story with the famous Best Buy in Ridgedale, Minnesota
I finally saved up some money to buy myself a 42 inch plasma Zenith monitor the price at the time was $3800.
I did my homework on plasmas and market on best deals and at the time best buy had an ok deal on that certain model.
Although I did find some better deals on the internet I wanted to see it first and ask some questions before I bought. This 20 year old girl was the sales person and she said straight up, "I have been working here for 2 years and I can answer ANY question"
Well I started asking my questions, such as, are plasmas
affected by higher altitutes, will the price go down, what kinda electric filters should I use, how many lines per screen in HDTV does it show, is it high or enhanced definition...
This girl literaly said, Am I Freakin Joking?!!?!? She never heard of this stuff and that shopping for plasmas at best buy is a very bad idea. Well this tv I really liked they did have an ok price on it but she knew sh*t about anything.
I talked to another 7 people, including the store manager and asked them all same questions.
They were ALL speachless. Oh and another simple question I asked is if it somes with the stand, which with most other ones is separate thing you have to buy and its about 4-5 hundred dollars (actual manufactured value is about 100 bucks,
You can tell from the time and craftmanship it took to manufacture, light brushed, pored aluminum covered on one side with polished aluminum, molded in back to attach to the monitor).
All 7 people swore that it does come with the stand.
Well i finaly decided to get the tv... But it would of course take 8-11 weeks to ship directly with them and they said buying from their website would be the best way to get it sooner.
2 weeks later I received my monitor but no stand of course. I called the customer service center and they confirmed it does not come with the stand and it costs extra.
So I plugged my new tv to a dvd player and left it on over night on purpose so it would have a burnt in image, next day I returned it to local best buy store and requested satisfation. Two days later, manager called me and offered a stand for free. They claimed the tv is brand new and the stand should be shipped with ups or fedex, cant remember which one.
The tv was the one I returned, cuz it had the burnt in image, so I told him its a used tv, called the corporate offices, told them the story and they gave me a 200 dollar gift card and replaced my monitor with new one. 9 (nine) months later I received my tv stand!
After that incident, I have never seen that manager work at that store again, neither was the girl there that "helped' me and not to mention they told me that those tv's are something new and if I don't get my extended warranty I will waste 4000 bucks!!!
I shopped at that best buy 4 or 5 more times and every time, I received even worse customer service. I live really close by that best buy and one of the guys that works for geek squad and had nothing good to say about that store
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