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AT&T Reviews & Complaints
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REVIEWS & COMPLAINTS2,965on USAComplaints · 2 in last 3 yrs
PHONE800.288.2020Internet
WEBSITEatt.com
HEADQUARTERSDallas, TX
PROFILE CHECKED2026-10-06figures from other sites seen 2026-10-19
Reviews & Complaints on USAComplaints
2,965 complaints on USAComplaints, including 2 published in the last three years.
- Hidden $4.99 per-phone charges and refund limited to three months
- Charged over $550 in toll-free dial-up access fees
- Billed for a long distance call I did not make
- Free long distance cell phone promise led to a $700 bill
- Defective free phone and delayed replacement shipment
- Refurbished Motorola phone sent and replacement 45 days late
- Disconnect fee charged for service never available in my area
- Repeated overcharges, hidden fees and false plan information
- Outrageous per-minute charges on collect calls via 1-800-CALL-ATT
- Bills of $800 and $600 never corrected and account sent to collections
- First bills exceeded advertised $59.99 plan because of activation and shipping fees
- Roaming charges of $1,358.21 billed after cheapest plan request, phone disconnected
- Billed 30 days after contract buyout and cancellation date
- Plan altered after a promotional minutes call and bill jumped to $400
- Account in collections while friend's transferred account shows zero balance
- Unauthorized bank debit of $233.37 and disputed minutes charges
- Collection agency reports $118 owed two years after account paid in full
- Phones never ring after repair and customer refuses to pay further
- Website phone purchase created new line and roaming pushed bill over $600
- Dropped calls after phone upgrade and contract extended despite earlier assurances