A few years ago. Im gonna say 98 or 99 i had a great plan with att. I had a girlfriend in the ft lauderdale area that i would talk to for hours every night while on my cell phone, simply because i had free nights and weekends and i had been doing this for a couple of months.
Well one day this lady calls me from at&t and tells me they are having an anniversary thing and are giving their customers 100 extra minutes just because. I found it kind of strange and thought umm ok why did she even have to call to let me know this, just give them to me, so i asked her would this change my plan at all for taking these free minutes? She says no.
I must have asked her to repeat herself at least 2 more times that it wouldnt change a thing before i hung up with her. Well i took the extra minutes and of course still made my calls like i did every night to my girlfriend and when my bill came that month it was 400 something dollars.
My plan was only like 39 or 49 dollars normally a month. When i called to complain they credited me back some money but not all. When i asked her the rep to put my nights and weekends back on she told me they had done away with the nights and weekends. I said that didnt seem right, i had them, and then they mysteriosly went away, give them back to me.
She just replied there wasnt any way in her system that she could change it. So moral of the story i think back a few years ago they had to have done this to alot of customers. Make them think they are getting free minutes get the customer to say yes, and dont tell them with the free 100 day minutes they take away their free nights and weekends.
2nd time i got ripped off was just a few months ago, year 2003. I had a plan that was really good but i realized i didnt use my cell as much as i used to, so i would call and get the lower plan of 29 bucs a month.
When i did this change i got my next months bill that was outrageously high and called to ask what had happen, because i knew i had not used my phone hardly at all. She replied that that because i called on the day i did, doesnt mean thats when they start the cycle all over for the calls on that day, that they went back to the start of the billing cycle and all the calls i had made, which were alot cause i was in the process of moving...
Was put on the plan of the 29.99 a month deal, i was very upset and said this is not right, i should have been told this would happen and she said the rep should have told you, i said she didnt or any person in their right mind would have waited to change their bill on a different day. So she apologizes and tells me she can work with the system and give me a plan that is 80 bucs and it will take off some of that money that i would have to pay but left me still with extra money that i shouldnt have had to pay. And of course with this, seems like at&t loves to say lets just change your plan to a higher amount to fix this problem and likely you will put off calling to change it back and we get more money in the end anyways.
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