Independent profile — not affiliated with American Express
American Express Reviews & Complaints
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REVIEWS & COMPLAINTS449on USAComplaints · none in last 3 yrs · latest 2014
PHONE1-800-528-4800Personal Cards customer service
WEBSITEamericanexpress.com
HEADQUARTERSNew York, NY
PROFILE CHECKED2026-10-28
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 449 historical complaints about American Express, published between 2000 and 2014. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Suspending Customers' Card till They Pay Their Bill
- Payments Applied to Low-Rate Balance While Purchase Interest Grows
- Chargeback Imposed Six Months After Orders Were Delivered
- Platinum Card Cancelled but Amex Claims It Was Not
- Payment of $40 Confirmed but Only $30 Withdrawn
- Fraudulent Charges Continued for 10 Years Despite Disputes
- Automatic billing of $84.43 for AEPC Member Services
- Credit increase request mishandled with repeated document requests
- Gift card showed zero balance and resolution team never responded
- Charging privileges suspended before payment due date, discrimination alleged
- Business Platinum limit lowered despite credit score of 719
- Interest rate and late fee increases announced in tiny print
- Free airline tickets promotion not honored after meeting spend requirement
- Unauthorized $96.34 AEPC Member Services charge after sweepstakes offer
- Card cancelled over credit report after Hurricane Katrina losses
- Travelers cheques refund on hold over employment paperwork requests
- Account cancelled with $675.71 in cash rewards unpaid
- Credit line reduced by $15,000 and account frozen without notice
- Stealth APR increase on all balances, card cancelled in response
- Credit limit cut and account closed without consent or notice