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American Airlines Reviews & Complaints
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REVIEWS & COMPLAINTS154on USAComplaints · none in last 3 yrs · latest 2013
PHONE1-800-882-8880AAdvantage customer service
WEBSITEaa.com
HEADQUARTERSFort Worth, TX
PROFILE CHECKED2026-10-28
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 154 historical complaints about American Airlines, published between 2000 and 2013. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Digital Camera Missing From Checked Luggage on Miami-Boston Flight
- Lost Dog Show Luggage Delivered Late, Only $75 Voucher Offered
- Two-Hour Heathrow Connection Too Short With Second Security Check
- Sat on Runway 3 1/2 Hours Before Departure Then Played Movie
- Baggage Claim Staff Rude and No Consequences for Employees
- Ridiculous Compensation for Arriving 22 Hours Late to Destination
- Credit Not Applied After Cancelled Ticket and Manager Refused to Talk
- Missed Connection in Miami, Motel Stay and $30 Food Vouchers
- Lost Luggage, Rude Staff and High Change Fees Ruin Trip
- Suitcase Crushed and Items Missing on Miami Connection
- Overbooked Flight, Carry-On Forced to Gate Check and Broken Items
- Checked Bag Delayed Eight Days and Shipped via FedEx
- Punta Cana Flight Delays, Damaged Bags, Letters to CEO Unanswered
- Wrong Connecting Flight Advice Cost Us a Resort Day in China
- Baggage Lost Once and Bumped Three Times in Two Months
- Laptop Missing From Checked Bag After Baggage Delayed Three Days
- Mail-In Clothing Return Refund Not Issued After Weeks
- Bonus Miles for Newsletter Signup Never Credited
- Bags Lost Two Days in Dublin, Calls Unanswered, $100 Voucher Offered
- Fare Dropped Five Days After Purchase, Voucher Required $90 Fee