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American Airlines Reviews & Complaints
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REVIEWS & COMPLAINTS154on USAComplaints · none in last 3 yrs · latest 2013
PHONE1-800-882-8880AAdvantage customer service
WEBSITEaa.com
HEADQUARTERSFort Worth, TX
PROFILE CHECKED2026-10-28
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 154 historical complaints about American Airlines, published between 2000 and 2013. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Seat Sold to Another Passenger While Boarding Connecting Flight
- Cancelled Flight Left Family Stranded Overnight at OHare Airport
- Baggage Damage Claim Refused at Costa Rica Airport Office
- Three Hour Runway Wait Without Air Conditioning, Flight Cancelled
- Lost Luggage From Shanghai Flight Delivered to Wrong Address
- Rude Customer Service and Overhead Bin Baggage Fee Complaint
- Refund Delayed for Duplicate Airline Ticket Charges
- No Refund or Later Use of Unused Round-Trip Ticket
- Refused to Reimburse Stolen Luggage Items, Replied After Four Months
- Refusal to Replace Voucher Destroyed in Apartment Fire
- Plane Shrunk in Miami, Refund Denied and Blamed on Behavior
- Told Tickets Were Refundable but They Were Not
- Lost Bag Delivered by Airline Rep Moments Later
- Electronics Stolen From Checked Bag on DFW to Phoenix Flight
- Flight Times Changed, Refund Initially Refused by Supervisor
- Baggage Delayed After Chicago Connection, Only $725 Offered for $6500 Loss
- Frequent Flyer Miles Expired Despite Phone Assurance of Three Years
- Underwater Camera and Spare Battery Missing From Luggage on Chicago-Miami Flight
- Lost Baggage on Holiday Flight, Claim Takes 10-12 Weeks, Motel Costs Refused
- Checked Bag Delayed Almost Three Weeks, No Supervisor Access