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American Airlines Reviews & Complaints
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REVIEWS & COMPLAINTS154on USAComplaints · none in last 3 yrs · latest 2013
PHONE1-800-882-8880AAdvantage customer service
WEBSITEaa.com
HEADQUARTERSFort Worth, TX
PROFILE CHECKED2026-10-28
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 154 historical complaints about American Airlines, published between 2000 and 2013. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Delayed Flight, Missed Connection and Wheelchair Request Refused
- Airline Refused Ticket Refund After Grandson's Humanitarian Transfer
- Advertised Online Fare Cannot Be Purchased When Booking
- Charged $200 Cancellation Fee and Kept Rest of Ticket Money
- Frequent Flyer Miles Redeemed by Unauthorized Party and Claim Denied
- Baggage Severely Damaged and Items Worth $1,900 Stolen
- Denied Flight After Airline Rerouting and Treated Rudely by Agent
- Nonrefundable Nontransferable $650 Tickets Cancelled After 24 Hours
- Threatening Letter After Selling AAdvantage Miles to a Broker
- Honeymoon Flight Cancelled Three Days Before Departure
- Pet Embargo Not Disclosed Before Honeymoon Flight
- Canceled Flight, Lost Baggage and Hours on Hold With Infant
- Seats Lost, Bumped Passengers and Compensation Worth Only $100
- Flight Cancelled After Crew Could Not Find a Pilot