Complaint / Review
American Airlines
Poor service!

I flew American Airlines on my honeymoon to hawaii from Virginia. We went to Chicago first then Hawaii. They don't provide snacks unless you want to pay for them—which I'm used to not much more than peanuts of pretzels. The flight was over 9 hours and you could purchase an overpriced snack if you had the right change. I didn't want to fly them again but they had a good rate on a flight from Texas to VA where I now live. I needed to change my flight date to two days later. The flight was awful on the way out. They were offering vouchers for people to stay and catch a later flight. The plane was small, the crew was short on supplies because they cleaned in a rush—so water or a coke was about the only choice—no coffee, no juice, no milk. Said they didn't want to delay anymore than they already had. They lost my luggage and several others and were the only airline counter at the airport that had only one employee working. They lost the luggage of an elderly woman with emphysema. They were rude to her and not very helpful. She was on a cane and could barely catch her breath and they told her "your not the only to lose your luggage and you need to get to the back of the line". Extremely hateful but probably because they only had one woman checking bags, finding bags, and making arrangements to send them to you... If they find them. If you want to change a flight with them you call the number they give you to find out they charge more to book it by phone but yet you cant change it online yourself. It was going to cost more to change the flight than it would be to throw the ticket away and just buy another one. They were not helpful by phone. I was willing to drive to another airport for their cheaper flights but they wanted $400 to change airports—which in the end would have saved them money. They overbooked their flights, downsized the plane, and sent several of the passengers from gate to gate. The representative by phone said "you should go ahead and fly Southwest." I'm not sure what airline I'll be flying but it will not be American.