My 1000-dollar digital camera was taken out from my luggage. It was gone when I got to Boston, coming from Miami. I called American Airlines but they said they only cover shoes and clothing.
I don't care if TSA personnel, or any other agency did it, the airline has to guarantee the satisfaction of its customers. Why can't the place surveillance cameras wherever luggage is opened?
I have been flying American Airlines since 2003 and have accumulated more than 120,000 frequent flyer miles. Now I am very disappointed about this company.
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