First they allow only one carry on, so a woman can't have a purse and a laptop. They required the laptop to be put in checked baggage.
They then lost one out of two bags checked at FLL for a return trip to BUR via Dallas. After three days they found it, but laptop and tags were missing. They said we had to go to the aiport to file a claim. We got there and no one was working 45 minutes before they were scheduled to close. We went back the next day. They refused to take the claim. They said TSA did it.
Well, I checked with ICE and at FLL this is virtually impossible. Here is what 99% sure happened: This bag was opened on the way to the plane (they had time because this bag missed the plane), the contents removed, the tags ripped off to make it harder to detect the theft, and the computer was stolen. American's policy appears to be that they are free to take anything in your luggage and there isn't a damn thing you can do about it. How they let employees just walk out of the airport with a laptop under their arm no questions asked just means to me they allow this behavior (instead of a raise they just allow the workers all they can steal)?
That isn't quite true, there is something that can be done, because I will be filing suit in Superior Court (not Small Claims) and we can see if a jury agrees with them (do you think they can sway a jury that they weren't liable? Res Ipsa Loquitor). Also will throw in a few Business and Professions Code violations, ask for punitive for fraud, and a few other things. Now I know why I went to law school, just to go after companies like this.
If you are from American and want to verify this, the locater number is ULJWPY.
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