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American Airlines Reviews & Complaints
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REVIEWS & COMPLAINTS154on USAComplaints · none in last 3 yrs · latest 2013
PHONE1-800-882-8880AAdvantage customer service
WEBSITEaa.com
HEADQUARTERSFort Worth, TX
PROFILE CHECKED2026-10-28
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 154 historical complaints about American Airlines, published between 2000 and 2013. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Engine Trouble Cancelled Flight and Refund Short $77 Despite Promise
- Coworker Stalking and Retaliatory Discipline After Harassment Complaints
- Forced to Buy Second Ticket Before Boarding and Unused Ticket Refused
- Denied Boarding Thirty Minutes Before Takeoff and Given Voucher Minus $100
- Booked to Wrong Island and Vacation Refund Delayed Months
- Missed London Connection and Refused Hotel Reimbursement in Chicago
- Promised Compensation Denied After Flight Delay Missed Connection
- Late Flights, Split Seating and Rude Phone Service
- Refused Pre-Boarding to Parents With Infants and Small Children
- Cigar Cutter Missing and Stone Artifact Shattered in Checked Luggage
- Return Flight Split Between JFK and Newark Required Paid Change
- Seats Unavailable After Early Arrival and Refusal of Compensation
- Ticket Credit Refused for Different Traveler Despite Agent's Earlier Assurance
- Standby Seat Lost After Check-In Closed 45 Minutes Before Departure
- Codeshare Flights Earn Only a Quarter of Actual Miles Without Disclosure
- Airline Refund Delayed Repeatedly and Sent to Prepaid Card
- Executive Office Failed to Act on Complaint About Neglected Handicap Passenger
- Delayed Flight Stranded Pregnant Passenger in Dallas Without Food or Hotel
- Family Denied Boarding With Open Plane Doors and Luggage Delayed Days
- Flight Attendant Mistreated Family After Child Got Sick on Plane