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American Airlines Reviews & Complaints
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REVIEWS & COMPLAINTS154on USAComplaints · none in last 3 yrs · latest 2013
PHONE1-800-882-8880AAdvantage customer service
WEBSITEaa.com
HEADQUARTERSFort Worth, TX
PROFILE CHECKED2026-10-28
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 154 historical complaints about American Airlines, published between 2000 and 2013. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Surfboards Burned on Tarmac and Reimbursement Refused
- Refund Never Received After Emergency Surgery Cancellation
- Rude Support Agent Used Profanity
- Award Flight Needs Twice the Miles Five Months Ahead After 25 Years
- Huntsville to Dallas Fare $1100 but Kansas City via Dallas Only $380
- Kind Flight Attendants and Check-In Staff Consoled a Homesick Student
- Ticketing Fee Added on Top of Change Fee Until Supervisor Reversed It
- Lost Bags, Items Missing and Claim Denied
- Good Job Taking Care of Customers and Efficient Service
- Items Stolen From Checked Bags on Flight From HNL to LAX
- Rebooking Fee of $750 Per Person to Change Flight by Two Hours
- Impolite Employees Who Talk Down to Customers
- Website Only Allowed Six Passengers for Family of Seven
- Delayed Baggage Claim Ignored and Bags Lost on Honeymoon
- No Wheelchair Help at San Diego Ticket Desk After Flight
- Spirit Strike Left Me Paying $750 One Way on American
- Frequent Flyer Points Are Worthless
- Paid Reservation to St. Thomas Cancelled and Not Reinstated
- Refund Difficulty After Cancelled Overseas Flight and Rebooking
- Stranded in Dallas After Missed Connection With No Help