On my way to a well deserved vacation in Mexico, American Airlines screwed up my reservation. They lost my bags for 48hrs and on receiving my bags, my suitcase zippers were cut and 400$ worth of my things were missing. I filed a complaint as instructed by the baggage claim manager and 3 months later my claim was denied any reimbursement. I will not tell you the huge ordeal it is filing the claim. They make the filing process so ridiculous that people do not bother doing so. Now the manager I spoke to 3 months ago no longer works there and the new manager refuses to call me back.
American Airlines does not care about it's customers and I guess stealing from them is just a job perk. I will never fly American Airlines again.
FYI... The planes are old, uncomfortable and noisy. They never leave on time. It's a cash / cc service for anything more than pretzels. Domestic bag fees are 25$ / bag. Need any more reasons?
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