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American Airlines Reviews & Complaints
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REVIEWS & COMPLAINTS154on USAComplaints · none in last 3 yrs · latest 2013
PHONE1-800-882-8880AAdvantage customer service
WEBSITEaa.com
HEADQUARTERSFort Worth, TX
PROFILE CHECKED2026-10-28
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 154 historical complaints about American Airlines, published between 2000 and 2013. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Hotel redemption cancelled after misleading advice and 19,700 miles lost
- Luggage left behind in Miami after flight on smaller plane
- Three-hour mechanical delay at LAX and ticket runaround on return
- Denied Boarding Despite Arriving Early, Flights Oversold and Bags Delayed
- Charged Twice for Baggage Fee, $200 Instead of $100
- Extra $14 Charge After Airline Changed Daughter's Flight Time
- Phishing Email Posing as Flight Ticket With Zip Attachment
- Second Ticket Invalidated After First Flight Was Not Flown
- Website Error Charged Twice for Two Flights to Chicago
- Fake Flight Ticket Email With Executable Attachment
- Unexplained Extra $100 Charge Added to $50 Baggage Fee
- Baggage Lost-No Response to Complaint
- Citi AAdvantage Companion Ticket Cost as Much as Original
- N/A American Airline Stole my luggage
- Bumped involuntarily, missed wedding and received only half-price voucher
- Service agent insulted a customer after flight was canceled in Green Bay
- Advertised low fares were all unavailable, bait and switch
- Six hour flight delay and they lost my luggage
- Ticket Booked to Wrong San Jose, Change Fee Demanded
- Ticket Issued From Baltimore Instead of Burbank, No Refund