Aarons in Schenectady, NY delivered a used mattress to me instead of the new one I ordered. I was not informed, and there is no bright yellow tag on the mattress stating it is used, which is required by law in NYS. I did not notice this until today, when I was looking over my contract.
There was no answer when I called today. I made my payment online and complained to their website customer service. I requested a new replacement, as well as a new foundation (which is new), as it has now been used with the mattress.
I am hoping they will resolve this. Otherwise I will simply return it, and they will have lost a customer.
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