On August 12 Aarons came and took out an all-in-one washer/dryer because it did not dry laundry, and they brought a stackable washer and dryer. In the process of installing it, they broke the dryer vent. I called them, complained that they broke the dryer vent, and wanted them to fix it. They did not bother installing it into the wall. Then I put laundry in the washer, and the machine was not hooked up. It ended up flooding my home.
I filed a claim with Citizens, my homeowners insurance, and they acted like they did not care. They claimed they would not sue Aarons for $8000.00 worth of damage. They said the risk was not worth pursuing because the cost of damages was not high enough for them to sue.
Then Aarons was rude when they came to get the machine. They claimed I called them and said I caused the damage. This is not true. I just called to ask them for the number of their corporate office and how long before they paid for the damage. They told Citizens they would not pay the claim.
I was never refunded my payment for the rent-to-own washer/dryer. I only had the machine a couple of days, and I think that is not a month of rental. When they came to my home, they stated that the company fixing the water damage would have to come after them for payment.
Their customer service was terrible, and they did not say they were even sorry. They stated that there was not much damage. I have over 400 pictures to prove there was damage to my home. They were extremely rude.
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