Independent profile. Not owned, sponsored or endorsed by Katapult.
Katapult Reviews & Complaints
Katapult is Katapult Holdings, Inc. (Nasdaq: KPLT; principal office in Atlanta, Georgia per its August 2026 8-K, with Katapult Group, Inc. listed by BBB in Plano, Texas), a lease-to-own payment platform that says it works with U.S. retailers and e-commerce sites. This page lists where to take a problem, the BBB and Trustpilot figures as displayed on 2026-10-20, the shareholder and other cases described in its SEC filings, and its August 2026 completion of a business combination with CCF Holdings and Aaron's.
Contacts
- Listed by BBBOfficial website (blocked outside the U.S.)katapult.com ↗
Corporate & press
- Listed by BBBPhone on BBB and Trustpilot (was 10-K registrant number)833-528-2785
Other contacts
- VerifiedEmail listed on Trustpilot[email protected]
Locations
- Headquarters400 Galleria Parkway SE Suite 300 Atlanta GA 30339
- Branch office5360 Legacy Drive Building 2, Suite 135 Plano TX 75024
Is Katapult Legitimate?
- Legal name
- Katapult Holdings, Inc.
- Founded
- 2012
- Business type
- Lease-to-own (lease-purchase) payment platform for U.S. consumers, operated by Katapult Holdings, Inc. (Nasdaq: KPLT), whose current SEC filings give an Atlanta, Georgia principal office (Katapult Group, Inc. is listed by BBB in Plano, Texas), and which s
- Website
- katapult.comSource: checked 2026-10-20
- Headquarters
- Atlanta, GASource: checked 2026-10-20
Katapult Holdings, Inc. is an SEC registrant (CIK 0001785424) whose annual and quarterly reports are on EDGAR, including a 10-K filed 2026-03-11 and a 10-Q filed 2026-08-04. Its shares trade on Nasdaq as KPLT. BBB lists Katapult Group, Inc. in Plano, Texas as an accredited business with an A+ rating, alongside a 1.19 out of 5 average from 114 customer reviews on the same BBB profile; Trustpilot shows 4.4 from 30,857 reviews on its own profile. Those numbers measure different things and are not combined here.
The FY2025 10-K (filed 2026-03-11) says the company's auditors issued an opinion with an explanatory paragraph 'expressing substantial doubt about our ability to continue as a going concern within one year after the date the financial statements are issued'; that statement predates the August 2026 merger.
The 10-K says Katapult is licensed in certain states and subject to state lease-purchase laws, and, in its words, that Dodd-Frank 'does not regulate leases with terms of less than 90 days' and Katapult's lease-purchase transactions 'carry terms of, at most, month-to-month'. For your own lease, the agreement you accepted and your state's rules are the deciding documents.
Independent Sources
Shown for context — not merged with USAComplaints' own numbers.
Complaint record: BBB, Trustpilot and this site's archive
All figures on this page are as displayed on 2026-10-20 and are not added together or compared with each other, because each site collects and filters differently.
- BBB (Katapult Group, Inc., Plano, TX, headquarters profile). BBB Accredited Business; BBB Rating A+; the complaints tab shows '173 complaints in the last 3 years' and '63 complaints in the last 12 months'; the reviews tab shows '1.19 /5 stars' from an 'Average of 114 Customer Reviews'. BBB page data give a file-opened date of 2021-04-27, a business-start date of 2012-03-12 and an accreditation date of 2021-09-27. BBB notes that the complaint text displayed 'might not represent all complaints'. The most recent BBB review shown (dated 10/02/2026, one star) alleges payments taken on leases the reviewer says were not authorized; a September 2026 BBB complaint says the customer was approved for a lease amount but declined at a merchant. These are consumers' accounts, not findings. Katapult responded on BBB to both: on 09/12/2026 it said pre-approval estimates 'do not constitute a binding agreement or guarantee final checkout approval', and on 10/05/2026 it invited the reviewer to schedule a call. The complaint types BBB shows on the complaints tab include billing, product and order issues, and BBB marks the complaints it displays as answered or resolved.
- Trustpilot ('Katapult', katapult.com). 4.4 from 30,857 reviews, with star shares shown as 78 percent 5-star, 7 percent 4-star, 3 percent 3-star, 2 percent 2-star and 10 percent 1-star. The profile shows 'Claimed profile - Oct 2019' and 'Paid Trustpilot subscription', says the company asks customers to review, and Trustpilot states it does not 'fact-check reviews'. Trustpilot displays 'Replied to 98% of negative reviews', 'Typically replies within 24 hours' and 'May use AI-assist with replies'.
- CFPB complaint database. An earlier company-name lookup for 'Katapult' in the CFPB consumer complaint database returned no match on 2026-10-20; the CFPB pages could not be re-read in the later fact-check. The 10-K says Dodd-Frank 'does not regulate leases with terms of less than 90 days' and that Katapult's lease-purchase transactions 'carry terms of, at most, month-to-month'. This is a lookup result on one date, not a statement about whether complaints exist elsewhere.
- This site's archive. No published complaint reports are currently linked to this profile.
Had an experience with Katapult? Tell other people what happened.
Submit a ComplaintKatapult complaints: where to take a problem and who else handles it
This page was checked on 2026-10-20. Use your lease agreement and the Katapult app or website for the terms that apply to you, and keep screenshots of the approval, the lease terms shown at checkout and every payment or email.
- Phone and email. (833) 528-2785 is the number BBB lists and Trustpilot shows as '1-833-KATAPULT (528-2785)'; it was also the registrant telephone number on the cover of the FY2025 10-K filed 2026-03-11.
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The holding company's 8-K filed 2026-08-11 gives (678) 402-3000 for its Atlanta office, and we do not present that as a customer-service line. Trustpilot's contact info also lists [email protected].
- BBB. Complaints can be filed through the BBB profile for Katapult Group, Inc. in Plano, Texas, where the company is listed as BBB Accredited with an A+ rating (figures under the complaint record section).
- State attorneys general. Katapult Group, Inc. is listed by BBB in Plano, Texas, and the holding company's principal office is now in Atlanta, Georgia (8-K filed 2026-08-11). The Texas AG page at texasattorneygeneral.gov/consumer-protection/file-consumer-complaint offers an online form for 'billing or refund issues' and 'not receiving what you paid for', and says under Texas law 'your complaint is open to the public'. Attorneys general in other states, including Georgia, take complaints for consumers living there.
- FTC. The Federal Trade Commission takes reports at reportfraud.ftc.gov. Katapult's annual report says the FTC 'oversees business practices that are unfair, deceptive, or fraudulent to consumers, including within the lease-purchase industry'.
- State lease-purchase laws. The annual report says there are 'currently 46 states, plus the' District of Columbia with lease-purchase statutes and that Katapult is licensed in certain states. Rights on disclosure, cancellation and buyout can differ by state, so check your state's rules.
How the company describes the product (10-K, filed 2026-03-11): goods are leased for weekly, bi-weekly, semi-monthly or monthly payments, customers 'have the option to purchase or return the items at any point', customers have 'the flexibility to terminate their lease at any time without penalty' and are 'only responsible for any outstanding balance up to the return date', and Katapult 'does not increase the cash price of leased items and does not charge late or non-sufficient funds fees'.
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The renewal wording in the same filing is: 'Our flexible terms include renewal periods of varying durations, including 12- and 18-months'. These are the company's statements in an SEC filing, not terms from a lease agreement.
On pre-approval versus checkout approval, Katapult's own reply to a BBB complaint dated 09/12/2026 says pre-approval estimates 'do not constitute a binding agreement or guarantee final checkout approval'.
Court cases and legal proceedings in SEC filings
Katapult Holdings' 10-K (fiscal 2025) says that, other than the matters it describes, the company and its subsidiaries 'are not a party to, and their properties are not the subject of, any known material pending legal proceedings'. The matters it describes:
More on the lawsuitsShow less
- Shareholder class actions (settled). McIntosh v. Katapult Holdings, Inc. (S.D.N.Y., filed August 27, 2021) and Saunders v. Einbinder (Delaware Court of Chancery, filed August 25, 2022, against directors and officers of FinServ Acquisition Corp.). The 10-K says the parties agreed to settle both for total consideration of $12.0 million ($8.5 million in cash and $3.5 million in company stock and/or cash), that neither Katapult nor the individual defendants admitted liability, that the Delaware court approved the settlement on October 10, 2024 and the New York court on December 13, 2024, each dismissing the claims with prejudice. These were brought by shareholders, not customers.
- DCA contract dispute (settled). Daiwa Corporate Advisory LLC sued in New York state court in April 2021 over an April 11, 2018 letter agreement with Legacy Katapult. The 10-K says the parties settled on October 7, 2024 for $3.0 million and the case was discontinued with prejudice on October 14, 2024. This was a commercial dispute, not a consumer case.
- Bradford v. Katapult Group, Inc. (S.D. Tex., 4:26-cv-00637, filed January 27, 2026). The CourtListener docket pages list case-management entries through April 6, 2026 and do not state the claims. The 10-K, filed before the later entries, does not discuss this case.
CourtListener's case-name search for 'Katapult' on 2026-10-20 also showed other dockets with Katapult Group or Katapult Holdings in the caption (for example ReadySett, Inc. v. Katapult Holdings, Inc., E.D. Tex., and Weinstein v. Katapult Group, Inc., N.D. Cal.); their claims and outcomes are not described here. Complaints and lawsuits are allegations unless a court or agency has made a finding.
Court & Public Records
McIntosh v. Katapult Holdings, Inc.
SettledPer Katapult's 10-K, the parties settled this action together with the Delaware action for total consideration of $12.0 million; neither Katapult nor the individual defendants admitted liability; the court approved the settlement on December 13, 2024 and dismissed all claims with prejudice.
Case details: McIntosh v. Katapult Holdings, Inc.Show less
Putative shareholder class action.
Saunders v. Einbinder, et al.
SettledPer Katapult's 10-K, settled with the New York action for the combined $12.0 million described on this page, without admission of liability; the court approved the settlement on October 10, 2024, dismissing all claims with prejudice.
Case details: Saunders v. Einbinder, et al.Show less
Putative class action by a purported stockholder against directors and officers of FinServ Acquisition Corp. and FinServ Holdings LLC.
Daiwa Corporate Advisory LLC (DCA) v. Katapult (Legacy Katapult letter agreement)
SettledPer Katapult's 10-K, the parties settled on October 7, 2024 for $3.0 million and the case was formally discontinued with prejudice on October 14, 2024.
Case details: Daiwa Corporate Advisory LLC (DCA) v. Katapult (Legacy Katapult letter agreement)Show less
Commercial dispute over an April 11, 2018 letter agreement.
Bradford v. Katapult Group, Inc.
FiledThe 10-Q filed 2026-08-04 does not mention it and repeats that the company is not a party to any known material pending legal proceedings.
Case details: Bradford v. Katapult Group, Inc.Show less
Civil case filed January 27, 2026. Status as of the docket entries read earlier (through April 6, 2026); the docket was not re-checked on 2026-10-20 because CourtListener was not accessible. The entries read do not state the claims, so the subject of the case is not described here.
Who operates Katapult
Katapult Holdings, Inc. is a Delaware corporation. Its principal executive offices were at 5360 Legacy Drive, Building 2, Plano, TX 75024 on the FY2025 Form 10-K cover (filed 2026-03-11); the Form 8-K filed 2026-08-11 gives 400 Galleria Parkway SE, Suite 300, Atlanta, GA 30339, and the company's press release says 'Katapult Holdings is currently headquartered in Atlanta, Georgia'. BBB lists Katapult Group, Inc. at 5360 Legacy Dr Bldg 2 Ste 135, Plano, Texas. Its common stock trades on The Nasdaq Stock Market as KPLT. SEC EDGAR lists it as formerly FinServ Acquisition Corp.; the 10-K says the common stock began trading under KPLT on June 10, 2021 after a merger with the special-purpose company. The BBB profile is titled Katapult Group, Inc. (Plano, TX; type of entity: Corporation), and the 10-K names Katapult Group, Inc. among its 'Credit Parties'.
How it works (company description). The 10-K calls Katapult 'a technology driven lease-to-own ("LTO") platform that integrates with omnichannel retailers and e-commerce platforms to power the purchasing of everyday durable goods by underserved U.S. nonprime customers'. It says it was founded and incorporated in Delaware in 2012, operates only in the U.S., and is available in 46 states and the District of Columbia. It says consumers can also lease from merchants through KPay (Katapult Pay), a feature of the Katapult App, which the company says it launched in late 2022. A lease-to-own contract is a lease with a purchase option, not a loan, and the total paid over a lease can exceed the cash price of the item; read the total-cost disclosure in your own agreement.
More company historyShow less
Aaron's and CCFI transaction. The 10-K describes a merger agreement signed on December 11, 2025 with CCF Holdings LLC ('CCFI') and Aaron's Intermediate Holdco, Inc. ('Aaron's'). Katapult's Form 8-K filed 2026-08-11 says the companies completed the business combination on August 11, 2026, with Aaron's and CCFI, together with Katapult's operating business, described in the company's press release as wholly owned indirect subsidiaries of Katapult Holdings. Item 5.01 of the 8-K is headed 'Changes in Control of Registrant' and says that after closing the former equityholders of CCFI owned approximately 79.8 percent of the Katapult common stock, the former equityholders of Aaron's approximately 14.1 percent and the former stockholders of Katapult approximately 6.1 percent. Because the profile on this page is for Katapult, it does not describe the consumer practices of CCFI or Aaron's, which were not reviewed.
Company Relationships
- Affiliated withAaron's Intermediate Holdco, Inc. (The Aaron's Company, Inc.)
- Affiliated withCCF Holdings LLC
- Affiliated withKatapult Group, Inc.
- Formerly known asFinServ Acquisition Corp.
Frequently Asked Questions
What is Katapult?
Katapult Holdings, Inc. (principal office in Atlanta, Georgia since the August 2026 merger; Katapult Group, Inc. is listed by BBB in Plano, Texas) describes itself in its Form 10-K as 'a technology driven lease-to-own ("LTO") platform' that works with retailers and e-commerce platforms so nonprime U.S. consumers can lease durable goods such as furniture, electronics and appliances. It says it was founded in 2012 and operates in 46 states and the District of Columbia.
How do I contact Katapult?
BBB lists (833) 528-2785 and Trustpilot shows 1-833-KATAPULT and [email protected]; (833) 528-2785 was also the registrant number on the FY2025 10-K cover, while the holding company's 8-K filed 2026-08-11 gives (678) 402-3000 for its Atlanta office (not presented as a customer-service line).
Can I end a Katapult lease early?
The 10-K says customers have 'the flexibility to terminate their lease at any time without penalty' and are 'only responsible for any outstanding balance up to the return date', and that early buyouts within 90 days have special pricing. That is the company's SEC description; the lease agreement you signed governs your case.
Does Katapult charge late fees?
The 10-K says Katapult 'does not increase the cash price of leased items and does not charge late or non-sufficient funds fees (NSF fees)'. Check your lease agreement for any renewal, reinstatement or other charges.
Who owns Katapult, and what is the Aaron's deal?
Katapult Holdings, Inc. is publicly traded on Nasdaq as KPLT. Its Form 8-K filed 2026-08-11 says the business combination with CCF Holdings LLC and The Aaron's Company, Inc. closed that day, under Item 5.01 'Changes in Control of Registrant', and that the former equityholders of CCFI owned approximately 79.8 percent of the common stock, those of Aaron's approximately 14.1 percent and the former Katapult stockholders approximately 6.1 percent. The press release describes Aaron's and CCFI, with Katapult's operating business, as wholly owned indirect subsidiaries of Katapult Holdings. This page covers Katapult only.
What is Katapult's BBB rating?
As displayed on 2026-10-20, BBB lists Katapult Group, Inc. (Plano, TX) as a BBB Accredited Business with an A+ rating, '173 complaints in the last 3 years', '63 complaints in the last 12 months', and '1.19 /5 stars' from 114 customer reviews. BBB data show accreditation since 2021-09-27.
What does Trustpilot show for Katapult?
As displayed on 2026-10-20, Trustpilot shows 4.4 from 30,857 reviews for katapult.com, with 10 percent of reviews at one star and 78 percent at five stars. The profile is claimed (October 2019), shows a paid Trustpilot subscription and says the company asks customers to review. Trustpilot says it does not fact-check reviews.
Who regulates Katapult?
The 10-K says no federal law specifically regulates the core lease-purchase transaction, that the FTC oversees unfair or deceptive practices including in the lease-purchase industry, and that 46 states plus the District of Columbia have lease-purchase laws, with Katapult licensed in certain states. A CFPB complaint-database lookup for 'Katapult' returned no company match on 2026-10-20.
Where can I file a complaint about Katapult?
Options include the BBB profile for Katapult Group, Inc., the Texas Attorney General's online consumer complaint form (Katapult Group, Inc. is listed by BBB in Plano, Texas; the form states complaints are public under Texas law), the attorney general of your own state (the holding company's principal office is in Georgia), and the FTC at reportfraud.ftc.gov.
Sources (2)
Public records
Review sites