Complaint / Review
Aarons Lease and Own
Harassing Calls After Refusal to Transfer Account to New Store

My husband and I began our account with Aaron's in Pueblo, CO, and we have almost paid off our appliances by October. We were moved to a different location that the Pueblo store does not cover, and I was assured that I could transfer my account if the store in our new location would accept it. After getting to the new store, I made sure the store would accept my account and made a future payment. I was told that they would contact me when the Pueblo store sent my account so we could sign all the proper paperwork.

On November 2nd the Pueblo account manager contacted me asking where my payment was. I informed her that, to my knowledge, my payment and my account were going through the new location's Aaron's store. She told me that my account had not been transferred because they did not want my account due to bad credit, and she further insulted me with a demeaning name. The store I am trying to transfer my account to stated they had been going around with them for almost a month and would keep trying, and told me not to speak to the Pueblo store and only to them.

The Pueblo Aaron's called me just about every day, 4-5 times a day (at times before 8am and after 9pm), even speaking to my kids with disrespect, discussing my account, and saying that I need to also pay her store. I contacted the "corporate office" in writing, asking to no longer be contacted so that they would forward the information to Pueblo. To no surprise, she called again, threatening to have guys come to my house to take my appliances and saying that she would not stop contact.

Today, after she called yet again, I informed her that I am contacting an attorney and hung up. Later today a person stating they were from corporate called. After much abuse from him and being called a liar, I found out he works right there in Pueblo with her. After speaking to an attorney, I was told I should gather as many people as possible (at least 10) to file a class action suit, and was sure we had a strong case.

The last time I checked, bullying is not acceptable, and trying to get a payment twice for one month is crooked. I believe it is, or should be, against the laws for civil rights!