I bought a sweater around Christmas and kept the receipt. I was busy and did not return it until after 90 days. Even though I had the receipt showing the original price paid, they refused to refund this amount. First, they said they would have to send me a gift card via the mail for this amount, then they said they would only offer me the current "sale" price, despite the fact that I presented the receipt! This is a ridiculous policy and I will no longer shop at Old Navy! They really need to get their act together before they lose more customers as I will no longer shop there.
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