This company is undoubtedly pulling scams on people, including me on a refund that is past due me
On 6/03/03, I joined NWC, Inc., a company that sells consumer electronics and office supplies at wholesale prices. This came with 90-day guarantee that if I couldn't sell any of their merchandise, pending proof of my efforts, I would get a refund. Once a representative emailed me price information on hot products I was interested in marketing, I attempted five eBay auctions for these items, selling at about the listing prices, (plus selling costs). None of these items sold. I even got complaints from eBay bidders stating the prices were way too high, and that other distributors were selling the same items at lower prices than NWC. Concerned about this, I had asked Bob, one of the company representatives via phone and email, if their wholesale prices were correct. He said they were.
Having no luck with selling anything from this company, I called and requested a refund. I was instructed to send back all my selling supplies, (manuals, papers, etc.), along with print outs of the eBay auctions to verify my selling effort as required by their refund policy. I printed them out in their entirety, placed them on top of the supplies in the mailing box, and sent the materials back to them on 8/19. Since then, I did not get a refund, or any response from the company.
On 9/7/03, seeing I still haven't received a refund, I called the company again to request a refund. The representative, Don, I spoke to couldn't tell me what was going on with my return, but acknowledged that I was entitled to a refund. He said he had to ask the customer service rep, Susanne, about the return, and said he would call me back with an answer. When he did so later that afternoon, he stated the eBay auctions were not included in the package.
I assured him I included them and they were placed at the top of the supplies, along with my note requesting a refund, but he still had no idea about this, and couldn't locate these returned papers. He then asked if I could email the auction numbers to him and the customer service rep, which I promptly did. Later that evening, I was shocked and outraged to get an email from customer support, (with no name from whom), stating I wasn't entitled to a refund because I did not include pictures in the auctions!
They stated my auctions were looked at and none of the pictures showed up for any of them, when in fact they were exhibited in the product description! The company continues to deny that I have done this one of their feeble, made-up fibs to not refund my money.
On 9/12/03, I called the company and talked to Bob about this dispute. He expressed concern about the no pictures story and said he would look into it. He said he would get back to me regarding this matter. He failed to do so.
Finally, on 9/15/03, I sent my final email to Bob asking about the refund expecting an answer.instead, I get an email from Suzanne saying I had priced my items too high, and because of this, their decision about not refunding me was final. And the only way, (now AFTER they told me to send everything back to them), is to pay more money to have it shipped back to me. Hard to believe this company is organized and knows what the hell they are doing.
Whatever the company's wholesales prices were on their merchandise, (and there was more than one list of prices to follow), I have compared these prices with other competitors and found the competition's prices to be much lower. This is preciously why I wanted to cancel membership with NWC, Inc. And get a refund.
At this point, I feel I have made a continued effort to resolve this matter, which was not being handled properly by this company. I feel cheated, extremely dissatisfied, and they way they handled me was outrageous!
I filed a complaint with the Massachusetts Attorney General, and am awaiting a response from both parties. I will not rest, until something is doing about this
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