I bought my son (who is away in college) two pair of blue jeans. He went to the OLD NAVY store to exchange the pants. He was not allowed to EXCHANGE the pants because he did not have a receipt. The tags were still on the jeans. I checked my receipt and the on-line store policy for exchanges. You can not find this information in either location. I called the main number for Old Navy, only to have some twenty year old be very rude to me and tell me "that's your problem, not ours". I can assure you I will never buy ANYTHING from OLD NAVy again and I plan on telling everyone I know how rude their "customer service department" truly is. I asked to speak to a supervisor who was even ruder and also young and smart mouthed. I plan on driving to my son's location, slong with the other merchandise I bought (total to 486.00 dollars) and RETURNING EVERYTHING with my receipt. When my son asked why they would not let him exchange the pants, the young guy told him in the store, "you probably stole them". What an insult! Is this what customer service is these days? I hope not! PLEASE do not shop OLD NAVY! By the way... You can find the return policy on a small piece of paper in the store that you have to look for!
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