I purchased 4 brake pads and
rotors for my 2006 Mini Cooper S from them via their EBay store on June 20,
2012 for $197. The brakes and rotors were installed by on July 18 for
$100. Some days after installing the brakes and rotors, I began to hear squeaking,
whistling, scratching, and grinding noises presumably from the brakes and
rotors.
On August 16 I contacted
Brake Overstock to report the problem. The individual that I spoke with agreed
to send me a set of front brake pads for $15. I had the replacement brake pads
installed for $50. Immediately after the brake pads were installed, I heard the
same noises. I continued to drive to give the new brakes and rotors time to
break-in.
On September 16 I informed
Brake Overstock that the noises were persisting and increasing yet they did not
take any steps to to correct the problem. On September 20 I visited the
shop to have the brake pads and rotors along with the entire braking system
checked and diagnosed. The shop advised me that there were no faults in the
braking system. They also advised me that the brakes and rotors were defective.
On September 24 I once
again visited the shop and based on the recommendation of Brake Overstock's
technician Phil, they cross rotated the front rotors. This did not correct the
problem. I contacted Brake Overstock to let them know that I was still having
problems with the merchandise and they stated that they would send me a set of
front rotors for $35. They failed to address the fact that the replacement
brake pads are also defective. I would also be responsible for paying for the
labor costs to install the replacement rotors. It is not fair for me to
continue spending money on merchandise from Brake Overstock since they have
already sent me defective parts.
As result of this ordeal, I have
accumulated $362 in total expenditures not including missed time from work. It
is evident that Brake Overstock's practices are unfair and unethical. Even
though the parts have been found to be defective they are still not willing to
take responsibility and offer a suitable remedy. It is evident that they sell
low grade replacement parts. Do not be fooled by their stellar rating on EBay.
I made the mistake of leaving them positive feedback before I had the parts
installed. Do yourself a favor and stay away from brake overstock at all costs!
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