» Cars & Transport » Complaint / Review: U S 1 Van Lines - Failure to return calls and deliver on time. #944630

Complaint / Review
U S 1 Van Lines
Failure to return calls and deliver on time

I organized for that movers to become at condo in Atlanta on July 28. I told the revenue division I required a complete group transfer. Theyarrived promptly but that's the one thing great I will state. Once they came these were completely unprepared to complete a complete bunch since their paperwork didn't reveal that. After 5 hours they quit and that I extended to bunch for another 3 hours simply because they had no further supplies. On July 25th I supplied the Revenue Division by having an address and accessible relocate day of August 10. On August 6 I'd not noticed from their store and named. I quit many voicemails till I eventually got the revenue division to actually get somebody in delivery to speak with me. I had been informed that their paperwork had a shipping day of August 16. I rechecked the paperwork I closed and also the day of July 10 is actually mentioned on my backup. I really could not be-at my condo on August 16 therefore we rescheduled for August 20. After used to do not notice from their website regarding my material, I began calling and was informed on August 17 that my stuff was still in a factory simply because they didn't possess a vehicle. The Overall Manager (Lisa) explained she was looking for a vehicle driver and might contact me back on Sunday. I waited until Sunday morning and began calling. Lisa didn't focus on Sunday and not delivered my phone I named all weekend. The telephone saving claims they're a-7 time per week organization - however they do not answer the telephones. I had been ultimately told my material could be on the vehicle on Friday or Sunday the 24th or 25th. I had been named on Sunday morning and informed my material was on the vehicle and he or she offered me the vehicle owners title and telephone number. After I hadn't noticed in the vehicle driver by midday Mon the 27th I named him. Rather than the vehicle arriving west, my material was in Baltimore and certainly will not be shipped for another 4- 5 times. They're not apologetic, all-they do is make excuses. I don't realize why the BBB can provide a business an A score once they proceed to obtain exactly the same grievances and also the solutions should never be appropriate towards the people worrying. I'm anxious to understand today if all my material can make it below and also the items that makes it'll maintain very good condition.

Offender: U S 1 Van Lines

Country: USA   State: Florida

Category: Cars & Transport


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