Beaudry Mesa Location on Main Street.
Linda Smith at Beaudry says "Going Public is a waste of your time"
View of Back of RV with Vinyl Lettering Exposing my Feelings about Beaudry
Mike Murphy at Beaudry says "Your media barrage will not change our decision"
Results you get on Google when you Search on "Beaudry RV"
On February 1 we signed contracts to take delivery of the RV, accessories, Warranties, and other miscellaneous fees for $44,872.
A down payment of $5,000 was placed towards the purchase price leaving a balance of $39,872 that was financed with Bank of the West at a rate of 5.99% for a term of 15 years, with payment of $336.00 per month.
This purchase was represented by the General Manager Mark Nunzio as being purchased for $200 over the Dealer Invoice (wholesale cost) from the Beaudry Mesa.
We took delivery on the unit on February 16. The dealer said that did a thorough Pre-Delivery Inspection of the unit I will refer this as now the PDI. Of which they charged the manufacturer back several hours for that service.
With the main unit purchase we bought various warranties because we did not want to have to deal with headaches and expenses of repairs, these warranties were the:
Good Sam Continued Service Plan
Pro-Pak/Perma-Plate Paint and Interior Protection
Road-Shield Emergency Road Side Assistance and Tire Warranties.
These warranties cost us $3800.00, and were represented as a full protection to cover us for anything that may go wrong with the unit during the terms of the coverage's, ranging from 5-7 years.
We also then immediately secured a covered storage unit to protect the unit while not in use at A-Secured Storage in Chandler, AZ for $74.99 month. Covered Storage was chosen to keep unit out of hot sun to prevent damage and deterioration to the units interior and exterior.
We were also given specifics upon delivery of the unit that when the unit is planned to not be in use it is advised to keep a bucket of water in the inside for it to evaporate and keep the interior humidified, as well as treat the interior wood with something similar to Murphy's Oil Soap, this would keep the wood in the interior from deterioating and cracking from the dryness.
Since the purchase in February (7 months) the unit has been out of service (or in service at Beaudry) for a catalog of defects its nearly laugable, that is of more than 5 months long.
1. On the units maiden voyage over the weekend of February 27-29 upon arrival that Friday evening we came to find the generator would not stay running. It ran for about 15 minutes then shut down, and would no longer start and stay running for more than a few seconds. The temperature outside got down to around 40 degrees, and because we had no power we had no heat. My father got extremely ill because of being forced to sleep in this condition.
We had 12 volt power, which would have run the heater but choose not to in fear of not having a charging system and running the units and tow vehicles batteries dead and being stuck and no way to start the vehicle. On Saturday morning we called Beaudry and after several hours of arguing with them on the phone they finally agreed to deploy mobile technician from the next closest town, who came out and after spending about 2 hours came to the conclusion that the problem was internal to the generator and could not be repaired on-site. We arrived back in town on Sunday evening, and immediately took the unit over to Beaudry where it took them 2 weeks to fix the unit. Upon their repair work they also scratched the cover of the generator.
2. The shower leaks in two spots, one in front and one that somehow gets into the lower storage areas. These have been reported to Beaudry for repair, but the problems persist. This should have been caught by the PDI.
3. Foam sealant is missing around fresh water tank inlet, and creates a vibrating noise. This should have been caught by the PDI.
4. Broken drawer runner, and interior trim is missing. This should have been caught by PDI, and has been reported to Beaudry for repair numerous times.
5. A 110 volt plug under sink that goes to the water heater was never plugged in, we could not figure out why we could not get quick hot water, once we plugged it in hot water was excellent, this should have been caught by the PDI process.
6. On last repair a door was replaced without our knowledge, but while installing the door they not only did a terrible job at the install, they scuffed the door in the process. Because of the terrible install job now the door binds upon opening and closing it.
7. We have yet to receive the Pro-Pak services in complete, they have attempted to do this 3 times now and can not seem to get it done correctly. On the last attempt we made specific markings in key places that would have to have been removed had they actually done the work, upon picking it up those marks were still intact.
8. Isolation problem in water lines, while the water pump runs creates a loud jackhammer sound throughout the unit. This should have been caught during PDI, and has been reported numerous times to Beaudry.
9. Main Slider Unit now pops and grinds as its being used, this started after that last repair work.
10. Fire-Hazard exists as the fueling station still leaks raw gas, they have attempted to repair this 2 times. This leaked from the get go, and should have been caught during PDI.
This Shows the leaking of the fueling station nozzle, notice that the trigger is NOT depressed.
11. Awning and mounting system still not functioning correctly after they supposedly repaired it, in addition their repair work is extremely poor.
12.inside wood is drying out because the unit sat un-maintained at their location for repair, they don't follow their own recommendations of keeping the interior humidified while in storage.
13. New batteries left to run down during the repair thus shortening the life by 50%, we invested $100 in a extended life battery setup just for them to ruin it by not keeping it charged while at their site during repair.
14. Both door stops ruined during the repair processes while on their site.
15. Two tires have disintegrated, and the other two were damaged beyond usability due to what seems to be a frame issue or alignment problem, or faulty tires. The first two could have been caught and repaired during a proper PDI. When these tires disintegrated they caused major body damage, and blown holes in the bottom of the unit that you can now see up inside the unit now. Because this happened during rain now the unit has sustained massive water damage.
Caption - Showing the blow tire and how it litterally disengrated.
16. The main separating wall between the garage area and living area is showing signs of moving nearly inch.
17. Because of water damage from tires blowing a 110v plug had been deemed unusable and a hazard that we are afraid to use.
18. The Road Shield tire package was not all Beaudry represented it as, so far to date we have had $736.37 out of pocket expenses due to uncovered tire failures by having to purchase new tires and roadside assistance services. Let alone the Road Shield is supposed to offer 24 Hour assistance, however it has been found that they can only be reached during M-F / 8-5 business hours. This package cost us $500.00
19. There is various trim places in the garage area that is coming loose or bowed.
20. There is a major water leak that has caused damage to personal property stored below, from the shower drain area, which when taking a show will fill a 4 gallon buck in a matter of minutes.
Showing one of the massive plumping, and the bucket of water that filled up in less than 10 minutes.
21. The A/C circuit breaker continues to occasionally blow, we feel this is due to water damage in wires and there is a potential short involved.
22. The unit has received numerous scratches and dings while in service at Beaudry.
23. Misleading statement by Beaudry Service employees as to when the unit would be done. They also told us that on many occasions they were waiting for parts, we bought this explanation the first time, but when we called Four Winds (Dutchmen) we found out that this was untrue and that Beaudry had never even contacted them to order parts, and the parts were there and ready to be shipped.
24. Very rude statements made to us by Beaudry Service employees such as Oh, you again. What now
25. We were promised like new detail by Beaudry employees because of the trouble, however have yet to receive this like new detail
26. Unit is still missing parts that we were told on delivery would be delivered soon those being: spare tire, and a ramp piece for rear fold down door.
27. We have also asked on numerous occasions to get copies of the service orders that we were supposed to have gotten upon each repair request, they have yet to produce this documentation.
28. Literally in each of the 4 times we have been able to use the unit something or many things have happened that required the unit to be returned to the dealer for service.
29. The unit has spent more than 5 months of the 7 months that we have owned it in shop for repairs, and 1.5 of the months it has sat unusable at the storage center because of Beaudry's inability to fix the unit properly.
30. Each time the unit went in for service, it came back damaged and in worse condition that what it was left with them.
Page 4 of the work orders
Page 3 of the work orders
Page 2 of the work orders
Page 1 of the work orders
Negotiation Attempts -
Over the past several months we have attempted to make various levels of negotiations with the dealer to bring this to a peaceful closing.
1.100% Refund of our money, minus the cost of the installed hitch and brake controller, plus any interest fees that we have paid on the loan.
2. They offered to us replacement 2005 Weekend Warrior CL4005 unit for wholesale price of $40,000 by Merv the sales manager in Tucson however that deal was quashed by dealership management, and they then wanted us to pay $13,000 just to give them back a faulty unit.
3. We offered a third a final settlement that was also rejected because they felt it was unfair, it basically involved reimbursing us for our lost usage monthly payments, license fees, and storage fees, it was only about $5500.
4. On August 27 a phone call was received from Beaudry's attorney Mike Murphy, for a settlement of $2104.00, but in return I must sign confidentiality, settlement, and gag orders, as well as remove my information website that I created on that matter and retract and public posts made in regards to this case. He also mentioned that Beadury would no longer service us or the replacement unit, nor help with the transfer paperwork. Obviously we rejected that offer because we would have a unit that could not be serviced by the selling dealer, and would have to goto a dealer that is not "certifed" by the builder for service.
View of Back of RV with Vinyl Lettering Exposing my Feelings about Beaudry
A side view of RV to help others identify if they have one like it.
We have been told that on many occasions that this sort of experience is to be expected on a new RV. Respectfully, we feel that statement is a yet another insult, and its like if one purchased a new vehicle, and the steering wheel falls of, the transmission fails, the brakes go out, and air conditioning works intermittently, its just to be expected. While perhaps in isolation there might be some apology for the odd problem, but this string of defects is so significant that we are justified under the not-so well known for relief under the A.R.S. 47-2608 Revocation of Acceptance, A.R.S. 47-2313 Express Warranties by affirmation, promise, description or sample, A.R.S. 47-2315 Implied Warranty, fitness for particular purpose sections of the Uniform Commercial Code.
In addition to the dealers mismanagement of the problems, and failed attempts to repair, we feel that a large majority of the problem could have been prevented had Beaudry done a proper PDI. However Beaudry continues to assert that all the problems are none of their doings, and is attempting to push it off on the manufacturer. This is not fair to the manufacturer Director of Quality Bob Ries has stated that They are not confident that Beaudry is capable of making the repairs correctly
At this point we have revoked our acceptance of the unit, and it looks like this may end up in court... But given the law is on our side, and the string of defects this should be a no brainer to win... And we will be able to collect our attorneys fees...
Scott
Surprise, Arizona
U.S.A.
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