The former General Sales Manager of Toyota Central has made a formal complaint against the dealership for enhancing service costs associated with the reconditioning of used vehicles prior to make them available for sale to the public, and then passing on these fictitious charges to the consumer. Every used vehicle has to go through a reconditioning process for safety and mechanical soundness. The vehicle also has to be detailed inside and out for the purpose of enhancing its appearance. The costs involved in doing so could normally be no more than a few hundred dollars to a maximum of fifteen hundred in the worse case scenario.in the case of Toyota Central and for the purpose of attaining additional profits, they enhance the service charges with fictitious service bills for work that was never performed on the vehicle since it wasn't really need it. Thereafter and when the vehicle is offered for sale the selling price is larger than what it should have been to cover these ficititious service charges. Who pays for that? THE CONSUMER! Furthermore, and by doing so, upper management decreases the profits attained when the vehicle is sold in order to have less profits from where to pay commissions to salespeople and assitant sales managers. These profits are later shown again out of their service department for service bills attached to that vehicle.
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