I recieved a letter in the mail from HSBC Auto Finance stating that they have accelerated my car loan. I have been with them for over 6 years. I have been behind due to having surgery and it has taken me out of work, but I have been making 1/2 payments regularly. I checked my account on line and I was 62 days late. I called and talked with Khatauri ext 5108 about making a payment. She stated that is was already assigned to be repo. And there was nothing that she could do about it. I told her that I could make a payment on the 26th for a full payment. She stated that they changed the rules and now when you are late 45 days they can reposes the truck. She told me to put other bills off and pay my note. After I agreed to a post dated check for 1.3 times the normal payment I asked for her name and ext. And she gave it her first name only.
Well after I hung up with her I got to thinking and called back to speak to some one else and asked her about the repossion rule and she stated that it was set at the 65 day mark they can issue the reposses order. When I told her the story what this other rep told me she kept putting me on hold. Then I asked for a copy of the rules to be sent to me she attempted to pass me off to her manager who was not there (imagen that) so I got voice mail. The managers name is Yolonda Sanchez. This rep that I was talking to avoided giving me her name by putting me on hold so many times and could not answer any question.
Does anybody have info on reposses laws in the state of Texas? This rep named Khatauri told both me and my wife about the reposse rules. If I ever get to talk to Ms. Sanchez I will post an update.
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