I financed my vehicle thru Chase via the dealership I purchased through. Okay so I had never had a late payment in almost two years my husband and I were in the process of moving when I get a call from our old neighbors saying that there was a tow truck asking for me and looking for my car I had no idea why so I went online to look at our banking stuff and realized I had forgotten in the midst of all the moving to pay the Chase payment but it was only 5 days late so I thought there is no way they are trying to repo my vehicle. Well I call Chase up immediately to see and sure enough it was them looking to repo my truck I asked them about a grace period because I had never heard of anyone sending out a repo truck if you are only five days late that is when she told me that they could repo my truck if I was one day late ~ I had never in my life heard of such a thing.
Well here it is another 2 years down the road (this thing is almost paid off) and again, we have had no late payments send in fact we have always usually paid early; well my husband was laid off and we got a week behind on our bills but again we were not over 7 days late on this truck payment and they call my husband and are questioning him and being so very rude to him basically he felt as if he was being interrogated about his job, the payment, our address where the vehicle was parked at. So he got frustrated and asked them why they were being so harassing and rude and told them we had never had a late payment in 4 years other than 1 previous time then he asked them if they just wanted to come and pick up the truck because they continued to press and press when he said he was laid off asking him if he had any other source of income, etc. Basically none of their business we were only a few days late and they hung up on him after the questions and rudeness. They just hung up.
How can these people not have a grace period? Doesn't every other reputable bank or finance company in the country have one. How can they send out someone to repo your vehicle after 5 days and threaten to do it if you're one day late.
I think this is the rudest most harassing company i have ever dealt with and I will NEVER EVER do any sort of business with them again. When this thing gets paid off (this year thank God!) I will never look back and I am telling everyone I know... AVOID CHASE AT ALL COSTS
All I can do is shake my head at this company and wonder how they can treat LOYAL, PAYING CUSTOMERS LIKE THIS.
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